PROJECT OVERVIEW
When a large gearbox from the steel industry was written off as beyond repair by another supplier, it looked like the end of the road. The unit had arrived at HAYLEY 247 DEXIS in a disassembled state across four pallets. With limited internal capacity at the time, the team turned to LAMOND & MURRAY DEXIS for a second opinion—and a chance to save the customer from a costly gearbox replacement.
THE PROBLEM
The gearbox had been disassembled and returned to the client without a clear path forward. The competitor had deemed it irreparable, leaving the customer facing a potentially expensive and time-consuming replacement. LAMOND & MURRAY DEXIS was tasked with inspecting the unit and determining if an overhaul was still viable.
THE SOLUTION
Leveraging decades of hands-on experience with industrial gearboxes, LAMOND & MURRAY DEXIS quickly assessed the disassembled unit. A thorough inspection of all components confirmed that not only were the critical parts present, but many were in serviceable condition.
Thanks to this expert evaluation, LAMOND & MURRAY DEXIS was able to confidently quote for a full refurbishment—restoring functionality without the need for complete replacement.
WHAT MADE IT STAND OUT
– The gearbox arrived in pieces over four pallets—a logistical and technical challenge
– The previous provider had written off the gearbox entirely
– Lamond & Murray’s expertise enabled a fast, accurate assessment
– The collaboration between LAMOND & MURRAY DEXIS AND HAYLEY 247 DEXIS demonstrated seamless support and shared commitment to customer outcomes
THE RESULT
Instead of accepting a costly and unnecessary replacement, the end user was presented with a viable, cost-effective repair solution. LAMOND & MURRAY DEXIS intervention saved both time and money while showcasing their deep technical knowledge and commitment to honest, value-driven service.
This project is a great example of how a second opinion backed by experience can completely change the outcome for the better—and how LAMOND & MURRAY DEXIS AND HAYLEY 247 DEXIS work hand-in-hand to deliver results that put the customer first.
